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Privacy Policy

India Safaari — Privacy Policy

Last updated: April 15, 2026

India Safaari, operated by Devraj Travel Agency ("we", "our", "us"), is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website (https://indiasafaari.com), mobile applications, and related services (collectively, "the Services").

1. Information We Collect

1.1 Information You Provide

When you create an account, make a booking, or contact us, we may collect:

  • Personal Identification: Full name, email address, phone number.
  • Booking Details: Pickup and drop-off locations, travel dates, trip type, vehicle preference.
  • Payment Information: UPI transaction IDs, payment method used (we do not store full card numbers or bank account details).
  • Communication Data: Messages, feedback, and ratings you provide through the platform.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • Device Information: Device type, operating system, browser type, and version.
  • Usage Data: Pages visited, features used, session duration, and interaction patterns.
  • Location Data: With your consent, we may collect your device's geographic location to provide location-based pickup services.
  • Cookies: We use cookies and similar technologies to improve your browsing experience and analyse usage patterns.

1.3 Information from Third Parties

We may receive location and mapping data from third-party mapping services (such as Ola Maps) to calculate distances and provide accurate routing for your trips.

2. How We Use Your Information

We use the information we collect to:

  • Process Bookings: Confirm reservations, assign drivers, calculate fares, and generate invoices.
  • Communicate with You: Send booking confirmations, OTPs, ride updates, and respond to support inquiries.
  • Improve Services: Analyse usage trends to enhance our platform, user experience, and service quality.
  • Ensure Safety: Verify user identities, detect fraud, and maintain the security of our platform.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.
  • Marketing (with consent): Send promotional offers, discounts, and service updates. You can opt out of marketing communications at any time.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • With Drivers: Your name, phone number, and pickup/drop-off locations are shared with the assigned driver to facilitate your ride.
  • Service Providers: We may share data with trusted third-party service providers who assist us in operating the platform (e.g., payment processors, hosting providers, mapping services).
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission (HTTPS/TLS).
  • Secure server infrastructure with access controls.
  • Regular security audits and monitoring.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and transaction records are retained for a minimum of 3 years for legal and accounting purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Withdraw Consent: Withdraw your consent for location tracking or marketing communications at any time.

To exercise any of these rights, please contact us at info@indiasafaari.com.

7. Cookies

Our website uses cookies to:

  • Remember your preferences and login sessions.
  • Analyse website traffic and usage patterns.
  • Improve website performance and user experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Business Name: India Safaari (A Unit of Devraj Travel Agency)
  • Email: info@indiasafaari.com
  • Phone: +91 99159 36796
  • Website: https://indiasafaari.com